Processing and Shipping Times

Orders are typically processed within 2–5 business days. During peak seasons or sales events, processing times may be longer. Shipping times vary depending on the chosen delivery option (Economy, Standard, Express) and the destination country.

Shipping Costs

Shipping costs are calculated at checkout and depend on the delivery option, package weight, and destination. We occasionally offer free or discounted shipping promotions — these will be clearly communicated on our website.

Customs, Duties, and Taxes

All international shipments may be subject to import duties, taxes, and other fees applied by the destination country’s customs authorities.

  • These charges are not included in the product price or shipping fee.

  • The buyer is fully responsible for paying any import duties, taxes, or customs clearance fees.

  • We have no control over these charges, and they vary widely by country.

  • If you are unsure about potential charges, please contact your local customs office before placing an order.

Undeliverable Packages

If a package is returned to us due to unpaid duties/taxes or an incorrect delivery address provided by the customer, we will issue a refund for the product price (excluding shipping costs). Additional return shipping fees may be deducted from the refund.

Delivery Issues

While we work with trusted shipping partners, delays caused by customs inspections, postal services, or unforeseen circumstances (weather, strikes, etc.) are outside our control. We appreciate your understanding and patience.

UGOSKATE Shipping Options

For convenient delivery, UGOSKATE offers multiple shipping options. Find information on shipping methods and estimated delivery times based on your region.

European countries

  • Super EXPRESS (1-3 days) – The fastest option with DHL for urgent deliveries.
  • EXPRESS (3-5 days) – Quick and reliable shipping via DHL.
  • Standard (5-8 days) – A budget-friendly option with reasonable delivery times.
  • Economy (Tracked, 6-15 days) – The most affordable tracked option for those who don’t mind waiting.
  • Economy (Not Tracked, 6-15 days) – The most budget-friendly option, but without tracking.

USA

  • Super EXPRESS (1-3 days) – The fastest option, delivered by DHL. Ideal for urgent orders.
  • EXPRESS (5-7 days) – Shipping via DHL. Best balance of speed and cost.
  • Standard (6-15 days) – A budget-friendly option with reasonable delivery times.
  • Economy (Tracked, 15-31 days) – The most affordable tracked option for those who don’t mind waiting.
  • Economy (Not Tracked, 15-31 days) – The cheapest shipping method without tracking.

Worldwide Shipping

  • Super EXPRESS (1-3 days) – The fastest international option, delivered via DHL.
  • EXPRESS (5-7 days) – Reliable global shipping through DHL.
  • Standard (6-15 days) – Cost-effective shipping with Deutsche Post or Omniva.
  • Economy (Tracked, 15-31 days) – The most affordable tracked shipping method.
  • Economy (Not Tracked, 15-31 days) – The lowest-cost option without tracking.

Canada

  • Super EXPRESS (1-3 days) – The fastest option via DHL for urgent deliveries.
  • EXPRESS (5-7 days) – Reliable delivery with DHL.
  • Standard (6-15 days) – A balance between speed and cost.
  • Economy (Tracked, 15-31 days) – The most affordable tracked shipping option.
  • Economy (Not Tracked, 15-31 days) – The cheapest option, without tracking.

Estonia, Latvia, Lithuania

  • Delivery via Omniva or Smartpost within 1-5 days. Address for parcel box required.
  • Pickup available at Tallinn, Peterburi tee, 63B. Contact +37254606060 for self pickup.
  • Alternative delivery methods can be arranged.

Payments

We have two payment options: Credit Card(Stripe) and PayPal.

Additional Information

  • Stock Availability: Occasionally, some items may be out of stock. In such cases, please allow an extra 2-5 days for us to make your item and ship it to you.
  • During Sales: Please note that during peak sale periods, our team is busier than usual, and shipping times may be adjusted. We'll do our best to process your order as quickly as possible, but there may be slight delays.

We want to make sure that your shopping experience is as smooth as possible, so if you have any questions about shipping or delivery, feel free to contact us! WhatsApp: +37254606060

We ship from Tallinn(Estonia).